Privacy Policy

Effective as of November 2024

Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website.

1. Information We Collect

• Automatically Collected Data: When you visit our website, we may collect certain information automatically, such as your IP address, browser type, device type, and browsing behavior on our site.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance user experience and gather analytical data. You can manage or disable cookies through your browser settings.

2. How We Use Your Information

The information we collect may be used for:

• Enhancing and personalizing your experience on our website.
• Analyzing website traffic and performance to improve our services.
• Complying with legal obligations.

3. Third-Party Services

We may use third-party services, including Google Ads and Google Analytics, to serve ads and analyze website traffic. These services may use cookies, web beacons, and other tracking technologies to collect data about your interactions with our website and other sites. For more information on how Google collects and processes data, visit the Google Privacy & Terms page.

4. Opting Out of Personalized Ads

You can opt out of personalized advertising by visiting the Google Ads Settings page or by using tools such as the Network Advertising Initiative opt-out tool.

5. Data Security

We take appropriate measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure.

6. Children’s Privacy

Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with a new effective date.

8. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please reach out to us through our contact form.

9. Verbal SMS Opt-In

Inside Out Plumbing will collect opt-ins verbally from customers. Customers may opt in to receive messages either in person at our physical location or over the phone if the customer calls. When a customer is registered for the first time, they will be asked to provide their phone number, and staff are trained to ask whether the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications, and job completion surveys.

Customers will be verbally informed that “Message and data rates may apply,” “Message frequency may vary,” and they can “text HELP for support or more information and STOP to unsubscribe, at any time and no further messages will be sent.” Customers will also be informed that their information will not be shared with third parties.

10. SMS Consent

“By submitting our contact form and signing up for texts, you consent to receive text messages from Inside Out Plumbing at the number provided, including messages sent by auto dialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help.”